COOPA1. Free trial
Each new cooperative receives a 7-day free trial. No subscription refund applies to the free-trial period because no subscription fee is charged for it.
2. Subscription payments
A successful payment activates COOPA for 30 days. Because access is made available immediately, completed subscription periods are generally non-refundable, including where a cooperative stops using COOPA before the expiry date.
3. Payments we will review
We will review requests involving a duplicate charge, an amount charged in error, a payment confirmed by the payment provider that did not activate access, or a refund required by applicable law. Sending a request does not automatically guarantee a refund.
4. How to request a review
Use our contact form, choose Technical support, and include the cooperative name, payment reference, payment date, amount and a short explanation. Do not send a card number, PIN, bank password or one-time password.
5. Bank transfers
A reported bank transfer remains pending until Topmost Flourish Ventures confirms it. A rejected report means the transfer could not be matched or accepted in COOPA; it does not itself reverse money at the bank. If money left your account, provide the transfer reference so it can be investigated.
6. Approved refunds
If a refund is approved, it will normally be returned through the original payment channel where possible. Banks and payment providers control the final processing time. Any statutory rights you have remain unaffected.
7. Related terms
This policy forms part of the COOPA Terms of Service. Pricing and the current billing basis are shown on the Pricing page.